TERMS & CONDITIONS

Last updated: 6 November 2026

1. General

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. Chubby Lizard is an independently operated art shop based in Bengaluru, India.

2. Vintage & Pre-Loved Items

Condition & Wear: Unless stated otherwise, items sold on this website may be vintage, antique or pre-loved. Natural signs of age, wear and minor imperfections are part of their character and are disclosed in product descriptions and photographs wherever possible.

Colour Accuracy: We make every effort to display item colours accurately. However, actual colours may vary depending on screen settings, lighting and display conditions.

Single-Piece Availability: Many items are one-of-a-kind or available in limited quantities. Items added to your cart are not reserved until checkout and payment are completed.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR). Prices may be changed without prior notice. In the event of an inadvertent pricing error, we reserve the right to contact the customer before processing the order or cancel the affected order and issue a refund.

Orders are processed upon receipt of full payment through the payment methods available at checkout.

4. Shipping & Delivery

Dispatch: Orders are processed and dispatched within 5 business days. Delivery times vary depending on the destination and shipping service.

Shipping Coverage: We currently ship within India only.

Shipping Charges: Any applicable shipping charges will be displayed at checkout before payment.

Transit & Delays: Delivery estimates may be affected by postal delays, weather conditions or circumstances beyond our control. We will assist with reasonable enquiries regarding delayed or missing shipments.

Incorrect Addresses: Please ensure your shipping details are accurate at checkout. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses supplied by the customer. This does not apply to delivery issues caused by the courier or by us.

5. Returns, Refunds & Cancellations

Change of Mind: We do not accept returns or exchanges for change of mind. This policy does not affect any consumer rights or remedies available under applicable law.

Damaged, Defective or Incorrect Items: If an item arrives damaged, defective or materially different from its description, please contact us as soon as possible, ideally within 48 hours of delivery, with clear photographs of the item and its packaging. Each case will be reviewed and an appropriate resolution arranged in accordance with applicable consumer laws.

Cancellations: Cancellation requests should be submitted within 12 hours of placing an order and before dispatch. Please email us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible, subject to applicable consumer rights.

6. Intellectual Property

All original text, product photography and brand graphics created for Chubby Lizard remain the intellectual property of their respective rights holders. They may not be reproduced, distributed or used commercially without prior written permission.

7. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, subject to applicable law.

8. Contact

For questions, order enquiries, complaints or assistance, please contact:

Chubby Lizard

Email: talktothechubbylizard@gmail.com

Bengaluru, Karnataka, India

 

SHIPPING & DELIVERY

Dispatch: Orders are carefully packed and dispatched within 5 business days of receiving payment.

Delivery: Delivery times vary depending on your location and the courier service. Once your order has been dispatched, you will receive the available shipping and tracking details.

Shipping Coverage: We currently ship within India only.

Shipping Charges: Any applicable shipping charges will be displayed at checkout before payment.

Delays: While we do our best to ensure timely delivery, occasional delays may occur due to courier operations, weather conditions or circumstances beyond our control.

Incorrect Addresses: Please ensure your shipping details are accurate at checkout. Chubby Lizard cannot be held responsible for delivery issues arising from incorrect or incomplete addresses supplied by the customer. This does not apply to delivery issues caused by the courier or by us.

For shipping enquiries, please write to talktothechubbylizard@gmail.com.

 

RETURNS & CANCELLATIONS

Returns & Exchanges: We do not offer returns or exchanges for change of mind. However, if you have a particular concern or circumstance you'd like to discuss, please write to us at talktothechubbylizard@gmail.com. We're happy to hear you out.

Cancellations: If you'd like to cancel an order, please contact us within 12 hours of placing it. Once an order has been dispatched, cancellation may no longer be possible, subject to applicable consumer rights.

Damaged or Incorrect Items: If your order arrives damaged, defective or materially different from its description, please get in touch as soon as possible, ideally within 48 hours of delivery, with photographs of the item and its packaging. We'll look into the matter and arrange an appropriate resolution in accordance with applicable consumer rights.

 

PRIVACY POLICY

Last updated: 6 November 2026

At Chubby Lizard, we respect your privacy. This policy explains what information we collect when you visit our website or place an order, and how that information is used.

1. Information We Collect

When you place an order, we may collect your name, email address, phone number, billing details and delivery address. We also receive information relating to your order and payment status.

Basic technical information, such as your device, browser and website activity, may also be collected through website functionality and cookies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.

• Arrange payments and deliveries.

• Send order confirmations and updates.

• Respond to enquiries and provide customer support.

• Maintain website security and improve the shopping experience.

• Meet applicable legal and regulatory requirements.

3. Payments & Third-Party Services

Payments are processed securely through third-party payment providers, including Razorpay.

Chubby Lizard does not intentionally store or collect your full card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Our website is hosted through Wix. Your information may also be shared with relevant service providers, including payment processors and courier companies, where necessary to operate the shop and fulfil your order.

We do not sell or rent customer information to third parties.

4. Cookies

Our website may use cookies and similar technologies to support essential website functions, maintain security and understand website activity.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. Data Storage & Security

We take reasonable steps to protect customer information against unauthorised access, loss or misuse.

Information is retained only for as long as reasonably necessary to fulfil orders, provide customer support and meet applicable legal or accounting requirements.

6. Your Privacy

You may contact us to request access to, correction of or deletion of personal information you have shared with us, subject to applicable legal and record-keeping requirements.

7. Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or applicable requirements. Any updates will be published on this page.

8. Contact

For questions or concerns regarding your personal information, please contact:

Chubby Lizard

Email: talktothechubbylizard@gmail.com

Bengaluru, Karnataka, India